Privacy Policy

Last updated: November 2026

Villas at Playa de Coco (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit villasatplayadecoco.com (the “Website”), make or request a booking, contact us through our forms, chat or text messages, or sign up for our offers, and how we use and protect that information.

1. Information we collect

• Contact and booking details you give us: name, email address, phone number, travel dates, number of guests, wedding or event details, and any message you write.
• Chat and messaging information: the content of conversations you have with us through the website chat, and your phone number and messages if you text us or opt in to text messages.
• Payment information: card details you enter in our booking engine are handled by the booking engine and its payment providers. We do not store full card numbers on this Website.
• Technical information: IP address, browser and device type, pages viewed and similar usage data collected through cookies and analytics tools.

2. How we use your information

• To answer your questions, prepare proposals and process bookings and requests.
• To send confirmations, booking-related messages and the offers you asked to receive.
• To operate, secure and improve the Website and our services.
• To meet legal obligations and protect our rights.

3. Text messages (SMS)

If you give us your mobile number and agree to receive text messages, we may text you about your inquiry, booking, stay or our offers. Consent to receive text messages is not a condition of any purchase. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. How we share information

We do not sell your personal information. We share it only with service providers who help us run the Website and our business, such as website hosting, our booking engine (Cloudbeds), email and messaging platforms (including Klaviyo and LeadConnector), analytics tools (including Google Analytics), and payment providers. These providers may use your information only to provide services to us. We may also disclose information when required by law or to protect our rights, or in connection with a sale or transfer of the business.

5. Cookies and analytics

The Website uses cookies and similar technologies to make the site work, remember preferences and understand how visitors use it. You can control cookies through your browser settings. Disabling some cookies may affect parts of the Website.

6. Your choices

• Email: use the unsubscribe or reply option in any email, or contact us.
• Text messages: reply STOP.
• You may ask us to access, correct or delete the personal information we hold about you by contacting us below.

7. Data retention and security

We keep personal information only as long as needed for the purposes described here or as required by law. We use reasonable safeguards to protect it, but no method of transmission or storage is completely secure.

8. Children

The Website is not directed to children under 13, and we do not knowingly collect their personal information.

9. Other websites

The Website links to third-party sites such as Tripadvisor, Facebook and Instagram. We are not responsible for their privacy practices.

10. International transfers

Our service providers may store or process information outside Belize, including in the United States.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date shows the latest version.

12. Contact us

Villas at Playa de Coco
Mile 17.62 Placencia Road, Placencia, Stann Creek District, Belize
Email: reservations@villasatplayadecoco.com
Phone: +501-609-6824 (Belize) or +1-229-318-5543 (US)